Effective Date: 10-06-2025
Last Updated: 14-06-2025

L.A. Psychological Services (“we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, communicate with us, or use our services.

1. Who we are

L.A. Psychological Services

  • Website: https://lapsychologicalservices.com
  • Email: contact@lapsychologicalservices.com
  • KvK Number: 95462066
  • Business Postal Address: Thurledeweg 125-8503, 3044ER Rotterdam, The Netherlands
  • Registered in: The Netherlands
  • Operating in: The Netherlands, MENA region, and globally via online sessions

2. What Personal Data We Collect

We collect data that you provide voluntarily and data collected automatically via your use of our website.

A. Data You Provide

  • Contact Form: Name, age, email, phone number (optional), country (optional), inquiry type, any message you include.
  • Booking System (via Acuity): Name, email, time zone, session preferences, any message you include
  • Email or Direct Contact: Any additional information you choose to provide (not medical)
  • Payments (in future phases): Payment-related information handled securely via trusted providers (e.g., Mollie, Stripe)

B. Data Collected Automatically

  • IP address, browser type, device information
  • Cookies and tracking pixels (see Section 8)
  • Analytics data (via Google Analytics, RankMath)

Note: We do not collect or store sensitive health data (e.g., medical history, diagnoses) via this website.

3. Why We Collect Your Data

We use your personal data for the following purposes:

  • To respond to your inquiries
  • To schedule and manage appointments
  • To deliver services you have requested
  • To analyze website performance and improve user experience
  • To carry out advertising (Google & Meta/Facebook, where applicable)
  • To comply with legal obligations (e.g., data retention, tax laws)

4. Legal Basis for Processing (GDPR Article 6)

We process your data based on one or more of the following:

  • Consent – e.g., when you fill out the contact form or accept cookies
  • Performance of a contract – e.g., booking and attending a session
  • Legal obligations – e.g., tax or bookkeeping compliance
  • Legitimate interests – e.g., security, service improvement, marketing (with opt-out options)

5. How We Store and Protect Your Data

We use secure platforms and best practices to safeguard your data:

  • Hostinger (EU-based hosting)
  • Acuity Scheduling (owned by Squarespace, uses US servers with appropriate safeguards)
  • Google Analytics (IP anonymization enabled)
  • Mollie (future payments, GDPR-compliant)
  • Access to data is limited to authorized persons and protected by encryption, password protection, and firewalls.

6. Who We Share Your Data With

We do not sell or rent your data. We may share data with trusted third-party processors solely for service delivery:

  • Hosting (Hostinger)
  • Scheduling (Acuity)
  • Analytics (Google, RankMath)
  • Advertising platforms (Google, Meta/Facebook – only with consent)
  • Payment processors (Mollie, Stripe – future use)

All third parties are required to comply with applicable data protection laws and only process data under our instruction.

7. Your Rights (Under GDPR and Global Laws)

Depending on your location, you have the right to:

  • Access your data
  • Correct inaccurate data
  • Delete your data (right to be forgotten)
  • Withdraw your consent at any time
  • Restrict or object to certain processing
  • Receive a copy of your data in a portable format
  • Lodge a complaint with the Autoriteit Persoonsgegevens (Netherlands), or your local data authority

To exercise your rights, contact: contact@lapsychologicalservices.com

8. Cookies and Tracking Technologies

We use cookies and tracking technologies to:

  • Provide core website functionality
  • Analyze traffic and usage trends
  • Support personalized advertising (only with consent)
  • Cookie Consent: A cookie banner allows you to manage your preferences.
  • Cookie Tools: Google Analytics (anonymized), Facebook Pixel (future use), RankMath
  • You can manage or block cookies via your browser settings at any time.

9. International Data Transfers

Some of our service providers (e.g., Acuity, Google) may process data outside the EU/EEA, including the United States. In such cases, we ensure that appropriate safeguards (e.g., Standard Contractual Clauses or adequacy decisions) are in place as required by GDPR and similar frameworks.

10. Data Retention

We only retain your data for as long as necessary:

  • Contact form entries: Up to 1 year
  • Booking records: Up to 7 years (for accounting/tax purposes)
  • Analytics data: As configured in Google Analytics and RankMath settings
  • Marketing data (if any): Until consent is withdrawn

11. Third-Party Content and Links

Our site may include embedded content (e.g., videos, blog tools) and links to third-party websites. We are not responsible for the privacy practices or content of those sites.

12. Children’s Privacy

This website and our services are not intended for use by individuals under the age of 18 without parental or guardian consent. We do not knowingly collect data from children.

13. Updates to This Policy

We may update this policy from time to time to reflect:

  • Legal or regulatory changes
  • New services or technologies
  • User feedback or operational changes
  • The most recent version will always be available at https://lapsychologicalservices.com/privacy-policy
  • We recommend checking periodically for updates.

14. Contact Us

For any privacy-related questions or requests, please contact:

L.A. Psychological Services
📧 contact@lapsychologicalservices.com